How to Buy



To buy products from armandbasi.com you must do the following:

1.- Access our product (capsule collection, watches, glasses, fragrances, homewear, mobile cases). If you do not locate the product you can use the search engine that appears in the upper area of ​​the web to quickly find what you are looking for.

2.- Visualize the product you are interested in. By clicking on the image you will get an enlargement of the photograph to see details of composition, available sizes, reference number and price.

3.- Select an item and add it to your basket. You can then choose to continue shopping or to process your order.

4.- f you wish to process your order, you must register on our website.

5.- Choose if you want to receive the order at home or at a post office (only in Spain).

6.- Select a payment method: Visa, Visa Electron, MasterCard or American Express.

7.- Confirm your order.

8.- You will then receive an email confirming your order.
What payment method can I use to make my purchase?
You can make payment with the following bank cards: Visa, Visa Electron, MasterCard and American Express.
Once it has been verified that the reported data are correct, the charge will be made online in real time through the payment gateway of the corresponding financial institution, The transaction currency of this ecommerce is always in Euros (€)

Why might my credit card be refused?
- The card may have expired. Check your card’s expiry date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases..
-Some information may have been entered incorrectly. Check that you have correctly filled in all the necessary fields.
- Your card is not enabled for online purchases. You should contact your bank to enable this option.

Is it safe to use my credit card on the website?
Yes, the data is transmitted SSL-encrypted for payments with Visa, American Express and MasterCard and only SET (secure electronic transactions) will be accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms its authenticity, the payment will be charged to the card. Otherwise, the order will be cancelled.

Is there a limit to purchase?
For security reasons, purchases over € 1,500 or more than 40 items cannot be made.
The minimum purchase age in our online store is 18 years.

Where can I receive my order?
Currently you can buy online in the following countries of the European Union:

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden.

Only for Spain: It can be sent to an address selected by you (home, work, etc.-never a PO Box) or you can pick it up at a post office (Correos)


What is the cost of shipping?
Shipping in Spain (peninsula and Balearic Islands) is free.

Shipments outside Spain will be paid by the buyer and will vary depending on the destination.

How long will my order take to arrive?
The shipment in Spain (peninsula and Balearic Islands) of the items purchased at armandbasi.com will be made through the Spanish post office (Correos) and will be delivered in approximately 5 to 7 working days.

Shipment outside Spain will be made through an international courier company and will be delivered in approximately 7 to 10 working days (depending on the country of destination).

Can I receive my order in any province of Spain?
At the moment, we do not ship to the Canary Islands, Ceuta or Melilla.

What is the deadline for a refund?

You have up to 30 calendar days after receiving your order to request your return.
Armand Basi reserves the right to refuse returns communicated or sent outside the set deadline, or garments that are not in the same conditions in which they were received.

Do I have to pay anything for a refund?

The return shipping cost will be free for purchases over € 50 in Spain (Peninsula and Balearic Islands).
Transportation costs for return of less than € 50 or outside Spain (Peninsula and Balearic Islands), will be borne by the costumer.

How can I make a return?

1-.
Go to My account.

2.-
Go to “Order History” section..

3.-
Click the order reference containing the item you want to return.

4.-
Click the box corresponding to the reference number you want to return and explain the reasons for the return. When You finish click the button “Make a RMA slip”.

5.-
Once we inform you of the registration of your return request, pack the item to be returned, if possible in the original package, and include the delivery note that we will send you.

Include in the package the following shipping address:

ARMAND BASI S.L.
Calle Sant Lluc, 54-64
08918 Badalona (Barcelona)

Returns with a value higher than € 50 of from Spain (Peninsula and Balearic Islands):

Our Customer Service department will contact you to arrange a collection at your address, totally free.
This service is not available in Ceuta, Melilla and Canary Islands.

Returns with a value of less than € 50 or a return from outside Spain (Peninsula and Balearic Islands):

You must send the package with the transport company of your choice, with shipping costs to your charge.

How will I receive my refund?

Once the return is approved, you will receive the amount in the same way that you made your purchase.

When will I receive my refund?

After approving the return (the items have to be in perfect condition and have the inside tags) you will receive a confirmation email indicating that the amount will be paid into your account in a few days.
Remember that credit card payment will always depend on your bank.

Can I change or return any items?

Yes, as long as they are in perfect condition. In the case of fragrances, they must be returned in the original packaging, sealed.

Where can I receive my order?
Currently, you can buy online in the following countries of the European Union:
Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, United Kingdom, Czech Republic, Romania, Sweden.

How many languages is it possible to browse in?
Browsing languages for Armandbasi.com are: English, Spanish and Catalan.

Will I receive the same product I see in the photo?
Yes, except for artisan products where there could be a small difference in finish.

Is it possible to receive periodic information by email about the latest news and offers of Armand Basi?
Yes. By simply accessing "Newsletter" you will receive information about the latest news from Armand Basi.
If you receive our newsletter, you can also enjoy other advantages. register now
by clicking on Subscribe to accept our privacy policy. If you change your mind, you can unsubscribe through the link at the bottom of the Armand Basi newsletter.

Can I unsubscribe from Armand Basi's Newsletter?
You can unsubscribe from any of the subscription services provided by clicking at the bottom of the email. Users can also modify their data or unsubscribe by accessing their data in the “My account” section.

How do I recover my forgotten password?
If you forget your password, you can reset it in the "My Account" section. You will receive an email with your new password.

How can I be sure that I've made my purchase correctly?
Once the order is placed, you will receive a confirmation email. If you do not receive it, please contact our Customer Service Department tel. +34 93 484 64 26

Can I track my order?
Yes, you can see the updated status of your order in real time. To do this you can access the "orders placed" section of your account. If you are not registered, you can click on the "Order Information" link in the confirmation email.

Can I remove an item from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed.

What should I do if I receive an incorrect or defective item?
If you receive a defective or different product, contact our Customer Service Department +34 93 484 64 26.

Where is my order?
If you have selected home delivery, you can check the status of your order at any time by clicking on “My Orders” in the “My Account” section. If you are not registered with armandbasi.com, you can directly access the Orders section. In this case, you will have to enter your email and the number of your order. We will also send you an email as soon as your order leaves our warehouse.

How do I change or return an item purchased online?
You have up to 30 days from the receipt of your order to return it.
You can only request a return once you have received your purchase. See the Returns section for more information.

Can I cancel or modify my order?
It is not possible to cancel or modify your order once you have confirmed the purchase.